Services

Defined engagements. Practical outcomes.

Complex engineering work benefits from a clear purpose, a repeatable process, and deliverables teams can use.

Observability Review

Recommended starting point

Vantage

A comprehensive assessment of your observability environment, including architecture, tooling, telemetry, dashboards, alerting, reliability practices, and operational gaps. The engagement concludes with a prioritized roadmap built around your organization’s actual needs.

What it addresses

The problem

Organizations need a clear view of their architecture, tooling, telemetry, dashboards, alerting, reliability practices, and operational gaps.

Outcomes

What you walk away with

  • A clear view of the current observability environment
  • Identified reliability and operational gaps
  • A prioritized roadmap based on organizational needs
Process

How the work moves

  1. 01Review the current-state architecture
  2. 02Assess metrics, logs, dashboards, alerting, and incident workflows
  3. 03Evaluate SLI and SLO maturity
  4. 04Identify reliability and operational gaps
  5. 05Prioritize the improvement roadmap

Focus areas

  • Current-state architecture review
  • Metrics, logs, and dashboards
  • Alerting and incident workflows
  • SLI and SLO maturity
  • Prioritized improvement roadmap

Deliverables

  • Current-state architecture review
  • Metrics, logs, and dashboards
  • Alerting and incident workflows
  • SLI and SLO maturity
  • Prioritized improvement roadmap
Discuss Vantage

Observability Modernization

Evolve

Plan and execute the modernization of your observability platform, whether migrating from commercial tooling, consolidating multiple platforms, or evolving an existing open source deployment. Preserve the capabilities your teams rely on while improving scalability, operational flexibility, and long-term cost efficiency.

What it addresses

The problem

Commercial tooling, multiple platforms, or an existing open source deployment can create scalability, operational flexibility, and cost challenges as organizations evolve.

Outcomes

What you walk away with

  • Preserved capabilities teams rely on
  • Improved scalability and operational flexibility
  • Improved long-term cost efficiency
Process

How the work moves

  1. 01Define the commercial-to-OSS migration strategy
  2. 02Plan platform consolidation and modernization
  3. 03Select the target architecture and tooling
  4. 04Plan dashboard and alert migration
  5. 05Execute a phased rollout and validation

Focus areas

  • Commercial-to-OSS migration strategy
  • Platform consolidation and modernization
  • Target architecture and tooling selection
  • Dashboard and alert migration
  • Phased rollout and validation

Deliverables

  • Commercial-to-OSS migration strategy
  • Platform consolidation and modernization
  • Target architecture and tooling selection
  • Dashboard and alert migration
  • Phased rollout and validation
Discuss Evolve

Alert Optimization

Signal

Reduce alert fatigue by improving alert quality, ownership, routing, escalation, and actionability. Signal focuses on creating an alerting system engineers can trust during both daily operations and critical incidents.

What it addresses

The problem

Poor alert quality, ownership, routing, escalation, and actionability create fatigue and reduce trust during daily operations and critical incidents.

Outcomes

What you walk away with

  • Reduced alert fatigue
  • Clearer ownership, routing, and escalation
  • More actionable alerts aligned with response procedures
Process

How the work moves

  1. 01Inventory alerts and analyze noise
  2. 02Review thresholds and conditions
  3. 03Review alert routing and ownership
  4. 04Design escalation workflows
  5. 05Align alerts with runbooks

Focus areas

  • Alert inventory and noise analysis
  • Threshold and condition review
  • Alert routing and ownership
  • Escalation workflows
  • Runbook alignment

Deliverables

  • Alert inventory and noise analysis
  • Threshold and condition review
  • Alert routing and ownership
  • Escalation workflows
  • Runbook alignment
Discuss Signal

Operational Resilience

Beacon

Improve how engineering teams prepare for, respond to, and learn from production incidents. Beacon strengthens the operational practices surrounding on-call, incident command, service reliability, and continuous improvement.

What it addresses

The problem

Engineering teams need stronger operational practices for preparing for, responding to, and learning from production incidents.

Outcomes

What you walk away with

  • Stronger on-call and escalation practices
  • Clearer incident command and response procedures
  • Continuous improvement connected to service reliability
Process

How the work moves

  1. 01Review on-call and escalation design
  2. 02Assess incident command processes
  3. 03Strengthen runbooks and response procedures
  4. 04Improve postmortem and follow-up practices
  5. 05Integrate SLIs and SLOs

Focus areas

  • On-call and escalation design
  • Incident command processes
  • Runbooks and response procedures
  • Postmortem and follow-up practices
  • SLI and SLO integration

Deliverables

  • On-call and escalation design
  • Incident command processes
  • Runbooks and response procedures
  • Postmortem and follow-up practices
  • SLI and SLO integration
Discuss Beacon

Start a conversation

Not sure where to start?

Describe the operational problem. We can identify the most useful first step together.

Start a conversation